How to plug a pin pad into a Verifone VX510 credit card terminal

Before you plug the pin pad in to the Verifone VX510 make sure that the power is unplugged.  If you do not unplug the terminal you risk blowing out the encryption on the pin pad.  You will then have to send it back to your merchant card service processor to have it re-encrypted.  This can take up to a month – so – make sure you unplug the terminal!

When you look at the bottom of the terminal you will see the power port and 3 other ports.  The pin pad plugs into the port on the far left of the terminal (see picture below for reference)  Plug it in securely and power the terminal back up!

If the pin pad is not working you may have the following issues:

- The pin pad is either not encrypted or is not encrypted for your credit card processor.

-Your credit card terminal is not programmed to have pin debit entry as an option.  Have your independent sales representative call in to support to add pin debit to the file and re-download the eVx510.

-You merchant card services account is not set up to accept pin debit.  Have your sales rep get an addendum to add pin debit card processing.

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